Our Forest is Growing- Were Hiring!Position Available: Guest Services & Operations
The Guest Services & Operations role is responsible for coordinating with other team members to ensure that vacation rental guests and long-term tenants are provided with an exceptional level of service in response to questions, concerns or requests.
Build comprehensive vacation rental listings by compiling information from various sources on multiple platforms, including LiveRez, VRBO and Airbnb. Once listings are built, keep them up to date and accurate.
Respond to incoming VRBO/Airbnb reservation requests and inquiries or emails in a timely manner.
Manage maintenance requests and coordinate with contractors to have maintenance issues resolved in a timely manner for long term rentals, tracking through Buildium.
Draft long term tenant leases for approval by ownership.
Process/track tenant rent payments.
Communicate information to confirmed/potential guests about the property, the surrounding area and local attractions/events via email or telephone.
Develop and maintain positive guest communication prior to arrival, verifying the guest has the appropriate information to make for a smooth arrival and stay.
Answer and process guest/tenant calls, taking messages/providing answers to requests, questions, or concerns.
Contact appropriate individual or department (e.g., Contractors, Housekeeping, Maintenance) as necessary to resolve guest/tenant issues
College Degree preferred
Minimum of two years' experience in customer service
Excellent telephone etiquette and written communication skills
Valid Driver’s License
Excellent organizational and time management skills
Strong knowledge of Gmail, google docs, google sheets, etc
Experience with LiveRez/VRBO/Airbnb a plus
Must possess a positive attitude
Must be willing to participate in a growing/changing work environment
Must be able to quickly adapt to effectively using multiple guest reservation platforms
Must be dependable and available to work on weekends, nights and/or holidays based on business demands
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Competitive Pay. Contact [email protected] for more information.